Established Skills
- Troubleshooting
- Customer Support
- Data Entry
- Stem Teaching
- Document Management
- Web Development
- Document Management
Programming Languages
Comfortable
- html
- css
- Python
- LATEX
- Markdown
Famillar
- C/C++/C#
- PHP
- SQL
Software Proficiencies
Comfortable
- Google Cloud Computing Services (Windows Virtual Machine, Remote Server Access)
- Microsoft Products (Office, Word, Excel, Outlook, SharePoint, PowerShell, Active Directory)
- Wiki
- Windows
- Linux
Famillar
- Chef Automate
Digital Content Manager / Database Architect
ITRR - Remote
May 2023 - Ongoing
- Build and maintain a Discord server. Research configure and maintain bots to assist in server functionaliy
- Creating and curating documentation to assist community members in navigating and utilizing the Discord platform
effectively. Set guidelines to maintain a consistent voice for server staff and volunteers.Advise on management on Trauma
Research library management.
Configuration Specialist
MCPC - Cleveland, OH
February 2020 - June 2020
- Configures customer devices to desired specifications in an efficient manner.
- Performed quality checks to ensure customer devices are configured correctly.
Event Technology Coordinator
RoboRAVE International / Inquiry Facilitators - Bernalillo, NM
April 2010 - May 2019
- Provided training and support for staff, volunteers and participants related to electronic scoring and registrations systems, reviewed user issues and relayed bugs to sysadmin. Granted appropriate level access to the scoring system for event staff and volunteers.
- Maintained social media credentials and assisted with content creation and deployment.
- Managed supplies and documentation for workshops, quality assurance for workshop materials, updated Inquiry Facilitator laptop software, and organized of workshop supplies for storage.
In-Store Shopper
Instacart - San Jose, CA
August 2017 - April 2018
- Maintained knowledge of products in the store, pulled customer orders and selected appropriate replacements for out of stock or discontinued items and staged them for delivery.
- Assisted team members in completing orders when time allowed.
Technical Editor
RoboTerra - San Jose, CA
January 2017 - July 2017
- Refined and formatted robotics lessons translated from Chinese to ensure clarity, coherence, and consistency.
- Contributed to improving the comprehensibility and usability of educational materials within the robotics domain.
Voucher Examiner
USDA Forest Service Incident Finance - Albuquerque, NM
August 2013 - November 2015
- Assembled cost packages including filing, printing, locating, and organizing documentation for federal wild land fire claims.
- Trained and managed a team of 10 mailroom employees.
- Managed mail room, oversaw processing and distribution of mail to Incident Finance Branch of USDA Forest Service.
- Assisted in digitizing hiring documentation.
STEM Teaching Assistant and Assistant Robotics Coach
The ASK Academy - Rio Rancho, NM
June 2010 - May 2013
- Provided academic support to 30+ students in math and science subjects.
- Taught students how to program, construct, and compete in statewide robotics competitions.